Coats & Jackets
Expert care services designed to help repair, maintain and extend the life of your Burberry coats and jackets.
If your outerwear piece requires repair, it will be carefully assessed to determine the most appropriate service. Repairs may include replacing press studs and zips, re-stitching seams or mending linings where required.
Repairs are chargeable and subject to assessment, with the cost and estimated lead time confirmed before the service proceeds. Standalone dry cleaning is not offered as part of Burberry aftercare.
Every effort will be made to improve the condition of your piece, although results may vary depending on its age, material, condition and the nature of any damage or staining.
Complimentary within four weeks of purchase.
We offer a specialist alteration service to refine the fit of your Burberry outerwear while preserving the integrity of the original design.
Alterations may include shortening sleeves, adjusting the waist or refining the length to help achieve the desired fit. Eligible alterations are complimentary for up to four weeks from the original date of purchase, with proof of purchase required. Alterations requested after this period may incur a charge, and service availability will be confirmed following assessment.
All alterations must preserve the original design and construction of the piece. Alterations that would significantly alter its design are not available. Final service eligibility will be confirmed following assessment.
Visit a participating Burberry store with your coat or jacket, where a trained advisor will assess your piece and recommend the most appropriate repair or alteration service. Walk-ins are welcome, although appointments are recommended.
Service suitability depends on the product, material, age and condition of your piece and will be confirmed following assessment.
For chargeable repairs, the cost and estimated lead time will be confirmed before the service proceeds.
Service availability may vary by location. Please contact Customer Service to confirm availability in your area.
Wear
Handle your outerwear with care and take care around bags, jewellery and rough surfaces that may catch, rub against or mark the material.Protect
Avoid unnecessary exposure to rain, excessive moisture, heat and products such as perfume, cosmetics or oils that may mark or affect the finish.
Maintain
Gently remove light surface dust and debris and address marks promptly, following the care instructions for your piece. Avoid applying cleaning or protective products unless they are specifically suitable for the material.
Store
Allow your garment to air between wears and store it clean and dry, away from prolonged exposure to direct sunlight and heat. Use a suitable hanger, where appropriate, to help maintain its shape.
Each material has unique characteristics and may require specific care. Always follow the care instructions provided with your product.
Wool & Wool Blends
Wool fibres can respond differently to moisture, heat and friction. Follow the care instructions provided with your garment and avoid unnecessary cleaning to help preserve its shape, appearance and finish.
Leather
Leather is a natural material and may develop subtle variations through wear. Protect it from prolonged exposure to moisture, heat and abrasive surfaces, and use only care products specifically suited to the leather finish.
Nylon & Polyester
Technical and synthetic fabrics may have different finishes and performance characteristics. Follow the care instructions provided and avoid applying treatments or cleaning products unless specifically recommended.
Quilted, Padded & Down-filled Outerwear
Quilted, padded and down-filled pieces require particular care to help preserve their loft, shape and insulating properties. Follow the care instructions provided with your garment when cleaning, drying and storing.
Fleece
Take care to minimise unnecessary friction and exposure to high heat, which may affect the appearance of the material. Follow the care instructions provided with your garment when cleaning.
Follow the Care Label
Always follow the care instructions provided with your garment before cleaning. Recommended methods will vary depending on the material, construction and finish.
Treat Marks with Care
Address light surface marks promptly where appropriate. Avoid vigorous rubbing, solvents and products that are not recommended for the material.
Drying & Finishing
Allow garments to air and dry fully before storing, following the care instructions provided with your piece. Avoid direct heat unless specifically permitted.
Specialist Care
Where professional cleaning is recommended, choose a specialist experienced in caring for the relevant material and construction. Highlight any stains or areas requiring particular attention.