Complimentary · In-store assessment · Same-day service*

A complimentary in-store service designed to care for and refresh selected Burberry leather bags and small accessories. Available on eligible leather styles, the service includes careful cleaning to help remove surface dirt and refresh the appearance of the leather.


A specialist cream is then applied to help improve the texture of the leather and provide protection against dirt and oils, while hardware is polished where applicable. Leather Refresh is carried out in store by trained Burberry advisors and takes approximately 20 minutes.


Nubuck, suede and patent leather styles are not eligible for this service.

*Subject to store capacity and availability.

Wear

Each material has unique characteristics and may require specific care. Always follow the care instructions provided with your product.

Canvas & Fabric
To help preserve the appearance of canvas and fabric styles, avoid applying cleaning or protective products unless they are specifically recommended in the care guidance for your piece.

Aniline & Semi-aniline Leather
Natural variations in grain and shade are part of the character of the leather. Its colour and lustre may soften over time with wear. Clean gently with a soft, dry cloth and, where needed, use a specialist care product suitable for this type of leather.

Pigmented Leather
Pigmented leather has a more protected surface but should still be treated with care. Clean with a soft, dry cloth and use only specialist products formulated for this finish.

Nubuck & Suede
To help preserve the soft, velvety finish, gently brush with a soft-bristled suede or nubuck brush. Light surface marks may be gently treated with a suitable suede or nubuck rubber. Avoid hard or wire brushes.

Calf-hair Leather
Some variation and hair loss with wear are natural. Gently brush with a soft-bristled brush to help maintain the direction and texture of the hair, avoiding repeated rubbing and abrasive surfaces.

Metallic & Patent Leather
These finishes may naturally soften or dull with wear. Avoid prolonged contact with other materials, as colour may transfer onto the surface. Clean gently with a soft, dry cloth and use only products intended for patent or metallic leather.

Printed Leather
Printed finishes may gradually soften or fade with use. Avoid rubbing against abrasive surfaces and clean gently with a soft, dry cloth to help preserve the print.

Embellished Leather
Handle embellished areas with particular care, avoiding pulling, rubbing or catching on the surface. Clean gently around embellishments with a soft, dry cloth and avoid applying products directly to decorative details.

Interior Cleaning
Remove any loose debris and gently wipe the lining with a clean, soft cloth. Dust and small particles in corners and seams can be removed using a gentle stream of cool air, such as a hair-dryer on a cool setting. For fabric linings, avoid excessive moisture and harsh cleaning products. If staining persists, consult a specialist cleaner.

Exterior Cleaning
For routine care, gently remove surface dust and light marks with a soft, dry cloth. For suede, nubuck or calf hair, use a soft brush suitable for the material. Avoid harsh rubbing, solvents and abrasive cleaning products, and always follow the specific guidance for the material and finish.

Water & Rain Marks
Gently blot excess moisture with a soft, absorbent cloth and allow your piece to dry naturally at room temperature. Keep it away from radiators, hair-dryers and other direct heat sources, which may damage the material or alter its finish.

Cleaning Products
For leather, use only specialist products suitable for the specific leather and finish, following the instructions carefully and testing first on an inconspicuous area. For canvas and fabric styles, avoid applying cleaning or protective products unless they are specifically recommended in the care guidance for your piece.

Specialist Care
For persistent stains, deeper cleaning or specialist treatments, consult a professional leather-care specialist or Burberry aftercare service rather than attempting intensive cleaning at home.