Complimentary · In-store assessment · Same-day service*

A complimentary in-store service to help maintain and refresh your Burberry scarf, cape or blanket. Available for pieces crafted from cashmere, wool blends and alpaca fibres. Lightweight cashmere and silk scarves are not eligible for the service.

*Subject to store capacity and availability.

A specialist repair service designed to give new life to damaged Burberry scarves through expert repair and personalised detailing. Available for eligible cashmere, wool-blend and alpaca-blend scarves, the service uses specialist techniques, including darning and custom embroidery, to repair snags and areas of damage. Lightweight cashmere and silk scarves are not eligible.

The repair approach will depend on the location and extent of the damage and will be confirmed following assessment. Scarf Repair is a chargeable service, with the cost and estimated lead time confirmed before the service proceeds. Availability may vary by location.

Please contact Customer Service for further information.

Scarf Repair
Bring your scarf to a participating Burberry store for assessment, where a trained advisor will review its condition and discuss the available repair options. Service suitability will depend on the product, material, age and condition of your piece. Following assessment, the proposed repair, cost and estimated lead time will be confirmed before the service proceeds.

Please contact Customer Service to confirm whether Scarf Repair is available in your location.

Scarf Refresh
Bring your eligible scarf, cape or blanket to a participating Burberry store, where a trained advisor will assess your piece and complete the complimentary Scarf Refresh service in store. Service suitability will depend on the product, material, age and condition of your piece and will be confirmed following assessment. Walk-ins are welcome, although appointments are recommended.

Please contact Customer Service to confirm whether Scarf Refresh is available in your location.

Wear
Handle your piece gently and take care around jewellery, bags and rough surfaces that may catch, pull or damage the fibres.

Protect
Keep your piece away from prolonged exposure to direct sunlight, heat and excessive moisture. Allow perfume, hairspray and other cosmetics to settle before wearing or handling your piece.

Maintain
Air your piece between wears and clean only when necessary to help preserve its colour and fibres. Where appropriate, use a suitable soft brush or pilling comb gently in the natural direction of the fibres.

Store
Store your piece in a cool, dry place away from direct light. Keep it loosely folded or supported to help preserve its shape and avoid placing heavy items on top.

Natural fibres have different characteristics and may require specific care. Follow the guidance for the material composition of your piece to help maintain its appearance and softness over time.

Cashmere & Wool
Cashmere and wool naturally soften with wear and may develop light pilling over time. Gently use a suitable cashmere brush or pilling comb in the natural direction of the fibres to refresh the surface. Creased areas can be carefully pressed using a low-heat iron.

Silk
Silk requires particularly gentle handling. Avoid direct contact with water and excessive friction, which may mark or alter the surface. If creasing occurs, use a low-heat iron with care.

Alpaca & Alpaca Blends
Handle gently to help preserve the softness and appearance of the fibres. Avoid excessive friction, pulling, heat and moisture.

Cleaning
Clean only when necessary to help preserve the colour, softness and condition of the fibres. Always follow the care instructions supplied with your piece.

Cashmere & Wool
Small surface marks may be gently treated with a soft cloth and mild soap where appropriate. For more thorough care, use a specialist dry cleaner experienced in handling delicate fibres.

Silk
Avoid spot cleaning or washing silk pieces. Use a specialist dry cleaner to help protect the material and finish.

Pilling
For cashmere and wool, gently use a suitable cashmere brush or pilling comb in the natural direction of the fibres. Avoid pulling at loose fibres by hand.

Specialist Care
Eligible cashmere, wool-blend and alpaca-blend scarves, capes and blankets can be brought to a participating Burberry store for Scarf Refresh, where trained advisors use steaming, brushing and misting to help refresh and maintain the fibres. Lightweight cashmere and silk scarves are not eligible. 

Scarf Refresh is available for eligible Burberry scarves, capes and blankets crafted from selected materials. The service is carried out in store by trained Burberry advisors.

Scarf Refresh is available for products crafted from cashmere, wool blends and alpaca fibres. If you are unsure whether your item is eligible, a Burberry advisor can check its material composition and advise you.

Scarf Refresh uses a combination of steaming, brushing and misting to help maintain and refresh the fibres. Steaming and brushing help soften the fibres and remove signs of pilling. A specialist mist provides antibacterial protection to help prevent odours and protect the product from moths.

Scarf Refresh is completed in store and typically takes around 20 minutes.

No. Walk-ins are welcome, although we recommend booking an appointment to ensure an advisor is available to assist you.

Yes, selected damage to eligible cashmere, wool-blend and alpaca-blend scarves may be repaired through our specialist Scarf Repair service. Your scarf will be assessed to determine whether a repair is possible and, if so, the most appropriate technique.

Scarf Repair can address eligible snags and areas of damage using specialist techniques, including darning and custom embroidery. The repair approach will depend on the material, location and extent of the damage and will be confirmed following assessment.

Darning is a specialist repair technique used to mend an area of damaged fabric by carefully working new thread into the existing fibres, helping to reinforce and restore the affected area.

Custom embroidery may be used as part of a repair, depending on the location and nature of the damage. A Burberry advisor will recommend the most appropriate design from the repair menu following assessment.

Care labels on lightweight scarves are lightly attached with tacked threads and can be carefully removed. This may help prevent the label from pulling against delicate fibres during wear.

Avoid pulling or manipulating the fringe ends. The natural loft of the fibres helps keep the twisted fringes in place.

Avoid pulling the threads at the hem. The hand-drawn fringe is designed to hold the yarns in place as they naturally splay slightly during wear.