Shoes
Expert care to help clean, repair and extend the life of your Burberry shoes, boots and sneakers.
A professional deep-cleaning service designed to refresh and care for your Burberry sneakers.
The service includes a thorough clean of the interior, exterior, soles and laces, followed by complete sanitisation. Every effort will be made to improve the overall condition of your sneakers and treat visible staining, although results may vary depending on their age, material, condition and the nature of any damage or staining.
Sneaker Refresh is a chargeable service and all requests are subject to an eligibility assessment. The cost and estimated lead time will be confirmed following assessment and before the service proceeds.
Our specialist repair services are designed to address minor signs of wear and tear and help refresh the appearance of your Burberry shoes and sneakers.
Repairs may include sole repairs, heel-tip replacements, re-stitching and polishing. The most appropriate repair will depend on the product, its condition and the nature of the wear or damage.
Repairs are chargeable and all requests are subject to an eligibility assessment. The cost and estimated lead time will be confirmed following assessment and before the service proceeds.
Visit a participating Burberry store with your shoes or sneakers, where a trained advisor will assess your piece and recommend the most appropriate service. Walk-ins are welcome, although appointments are recommended.
Due to the specialist nature of aftercare for shoes and sneakers, all service requests are subject to an eligibility assessment. Service suitability depends on the product, material, age and condition of your piece.
For eligible services, the cost and estimated lead time will be confirmed following assessment and before the service proceeds.
Wear
Use a shoehorn where appropriate and fully loosen laces before putting on or removing your shoes. Handle trims and embellishments with care to help preserve their shape and finish.Protect
Keep shoes away from prolonged exposure to rain, direct sunlight and heat, and avoid contact with abrasive surfaces. If they become wet, gently dab with a soft, clean cloth and allow them to dry naturally away from direct heat.
Maintain
Gently remove surface dirt and dust with a soft cloth or brush suited to the material. Avoid harsh chemicals and solvents, and always follow the care instructions provided with your product before applying any specialist products.
Store
Clean and dry your shoes before storing them. Fill them with tissue paper to help maintain their shape and absorb moisture, then keep them in their dust bag or original packaging in a cool, dry place away from direct light and extreme temperatures.
Leather
Natural variations in grain and colour are part of the character of leather. Gently remove dirt and dust with a soft, dry cloth or soft-bristled shoe brush. Use only specialist products suitable for leather, and replace soles and heel tips before they become excessively worn.
Suede
Gently remove surface dirt with a rubber suede brush. Brush the nap occasionally with a dry sponge or a soft-bristled brush to help restore its appearance. Avoid water where possible and leave deeper cleaning to a professional cobbler.
Coated Fabrics & Water-repellent Fabrics
These materials are designed to help resist light staining, but should still be protected from abrasion, heat and products containing alcohol or grease. Wipe them gently with a soft, damp cloth and avoid solvents.
Printed Fabrics & Textiles
Take care to avoid rubbing or snagging, particularly in areas subject to greater wear. Clean gently with a soft, damp cloth and allow it to dry naturally if wet. Avoid harsh chemicals, alcohol-based products and abrasive surfaces.
Patent & Laminated Finishes
Wipe gently with a soft, dry cloth to remove surface dust and marks. Avoid solvents and use only specialist products designed for coated or patent finishes.
PVC & Rubber
Remove dirt with a soft cloth or brush. If required, wipe with a damp cloth and mild cleaner, then dry thoroughly. A light white residue may occasionally appear as protective wax is released. This can be removed gently with a damp cloth.
Delicate Finishes & Embellishments
Handle delicate finishes, trims and embellishments with particular care. Avoid pulling, snagging or rubbing them against abrasive surfaces. Clean only using methods appropriate to the specific material.
General Cleaning
Always check the product care guidance before cleaning. Remove surface dirt gently with a soft cloth or brush suitable for the material, and avoid harsh chemicals, solvents or abrasive cleaning products.
When Wet
If your shoes become wet, gently dab away excess moisture with a clean, soft cloth and allow them to dry naturally at room temperature. Keep them away from radiators, direct heat and prolonged sunlight.
Laces
Where appropriate, remove laces and wash them by hand using a mild cleaning solution. Allow them to dry naturally before replacing.
Soles & Heels
Monitor soles and heel tips for wear, and have them repaired or replaced before excessive damage occurs.
Specialist Care
For deeper cleaning, polishing, repairs or heavily marked shoes, seek advice from a professional cobbler or Burberry aftercare service. Use specialist products only when suitable for the material, following the instructions carefully and testing on an inconspicuous area first.
Sneaker Refresh is a professional deep-cleaning service designed to care for and refresh your Burberry sneakers. The service includes a deep clean of the interior and exterior, soles and laces, as well as complete sanitisation.
Bring your shoes or sneakers to a participating Burberry store for an initial assessment. All service requests are subject to eligibility review by our specialist team before the service is confirmed.
Every effort will be made to treat stains; however, complete stain removal cannot be guaranteed. Results depend on factors such as the material, type of stain and condition of the sneakers.
Our specialist repair service is designed to address minor damage caused by natural wear. Repairs may include sole repairs, heel-tip replacements, re-stitching and polishing. Available repairs will depend on the product, its condition and the nature of the damage.